Privacy Policy

This Privacy Policy explains how Komi collects, uses, stores, shares, and protects personal data when you use our website, mobile applications, and related marketplace services.

Komi is a marketplace platform that connects users with independent barbers and grooming professionals. Komi is not the provider of barber or grooming services booked through the platform, but we do process personal data needed to operate accounts, discovery, bookings, payments, communications, and platform safety.

This Privacy Policy applies to personal data collected through Komi, including when you create an account, browse listings, save favorites, book appointments, communicate through the platform, make payments through supported payment flows, or otherwise interact with Komi.

It does not govern how independent barbers or grooming professionals handle personal data outside Komi. Those providers may have their own privacy practices and are responsible for the services they deliver.

We collect information you provide directly, information created through your use of the platform, and certain technical or device information needed to operate Komi securely and reliably.

We use personal data to operate, maintain, improve, and protect Komi as a marketplace platform.

Depending on where you are located, we may rely on one or more legal bases to process personal data, including performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

For example, we process account, booking, and transaction data to provide the services you request; we use certain technical and security data to protect the platform and users; and we use location data based on your settings and permissions.

Because Komi is a marketplace, certain personal data must be shared between users and independent barbers or grooming professionals in order to facilitate bookings and related services.

If payment functionality is available, payment processing may be provided by third-party payment processors. Komi does not store full payment card details unless explicitly stated as part of a compliant payment integration.

We may also use third-party providers for authentication, cloud hosting, analytics, communications, maps, storage, error monitoring, and transactional messaging. These providers may process personal data on our behalf under appropriate contractual or operational controls.

Komi uses location information to show relevant results, calculate approximate distance, improve marketplace ranking, and reduce misleading discovery results.

You can choose to provide location through device permissions or manual city selection. If you deny location access, some discovery features may rely on your manually selected location instead. You can update your browsing location from the app or website settings where available.

We may send transactional and service-related communications that are necessary to operate Komi, including email verification, password reset, booking confirmations, booking updates, payment-related notices, and account security messages.

We may also send product or review-related communications where permitted by law and subject to your settings or applicable legal requirements.

We retain personal data for as long as reasonably necessary to provide Komi, maintain booking and transaction records, operate accounts, comply with legal obligations, resolve disputes, enforce our agreements, and protect the platform.

Retention periods may vary depending on the type of data, the reason it was collected, the sensitivity of the data, and any legal or operational requirements that apply.

Komi uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.

No platform or transmission method can be guaranteed to be completely secure. You are responsible for safeguarding your account credentials and notifying Komi if you suspect unauthorized account activity.

Komi and its service providers may process data in countries outside your own jurisdiction, depending on where infrastructure or third-party services operate. Where required, we take reasonable steps to use appropriate safeguards for cross-border data transfers.

Depending on applicable law, you may have rights relating to your personal data, such as the right to access, correct, update, delete, restrict, object to certain processing, or request portability of your data.

You may also manage certain profile details, account settings, location settings, and communication preferences directly through Komi where those controls are available.

Komi is not intended for children under the age required to lawfully use the platform under our Terms. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data to Komi unlawfully, please contact us so we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, operational needs, or changes to how Komi handles personal data.

When we make material changes, we may update the effective date, publish the revised policy on the platform, and take additional notice steps where appropriate. Continued use of Komi after the updated policy becomes effective means the updated Privacy Policy applies to your use of the platform.

For privacy-related questions or requests, you can contact Komi through the support channels made available on the platform. If Komi designates a dedicated privacy contact in the future, this Privacy Policy may be updated to reflect that contact information.